CBSHOP has been active on the internet since 1996. We were one of the first complete websites about cb radio and radio scanners. In all these years we have built up a good reputation with customers from all over the world. We have served customers on islands in the pacific you probably have never heard of.
 
Our main market is of course The Netherlands, where we are based. Our 2nd market is the United States of America. We sell a lot of unblocked scanners to the USA. Although some of our products may be of interest to you, problems may occur with shipping or customs in your country. See our FAQ page for more details.

CB Shop Overloon - Terms of Service

Before you order, please read this. When you place a order, you agree to these conditions.

Manufacturers warranty

The manufacturers warranty applies to all products supplied.

Delivery guarantee

We use DHL (a firm like FEDEX or UPS) and this enables us to guarantee that you will receive your merchandise, otherwise you are entitled to a refund including shipping and handling charges. On request we will insure your shipment for your safety for only US $ 13 extra.

There is only one exception to our Delivery Guarantee:
All our products are legal to sell in the Netherlands, but some may be illegal in your country.  If Customs in your country opens the package and confiscates it,  we do not refund payment.
This is your own risk. We ship our products with  DHL or TNT (Dutch royal postal service) and the chances of customs opening the package are limited. It should be no problem. However if it occurs, we do not refund money, we delivered.

We've done business on the internet since 1996 and have only had one order confiscated, in 1998, and we ship a lot !! And since 1999 we have not suffered any confiscations at all, because we use DHL more often.

With TNT post priority service we also insure the parcels. But checking what has happened to a parcel in the USA takes a very long time. We return your money when TNT refunds our money and when we know that the parcel was lost and not confiscated by Customs. Since the US Postal service sometimes can't trace the parcel, there is still a small risk that you are left empty handed in the end. For secure shipping we advise you to use DHL with insurance. Shipping with TNT offers a secure and inexpensive way to get your parcel home. 

We ship the package from a private address or a computer store and in a neutral paper, so the contents is not obvious. If you also use your private address, it is just another package from your friend from the Netherlands.

With the DHL shipping method we have to use an invoice. We ship from our CB Shop or a Computer Store to you. Since Business to Business more commonly use fast shipping methods we put a (invented or suggested) business name on the invoice instead of only your personal name.

Try your order for 7 days - if not satisfied return it!

If you order a product from us, you can return it with no questions asked.
For this service to apply, your order must meet the following:

• was shipped from us using DHL
• the product must have a serial number
• the returned product must be in perfect condition, and complete in its original packing.
• The shipping and handling costs for this service are paid by you. So you still have to ask yourself if you really want the product before you order.